Shipping Methods

Orders with Standard Shipping typically take between 2-3 business days to be processed and shipped.  Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!
Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 2-3 business days.

Ground
$5 flat rate $1 per additional item (All pick ups will be refunded shipping costs.)

Easy Returns & Exchanges

What is your return policy?

• First and foremost, we want you to be satisfied and will try our best to make that happen.

• We accept returns for refund within 10 calendar days from the date you receive your order.

  • Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact Lori.Hare@themeltedcrayon.net

  • All HEAVY or breakable items may require an additional shipping payment. This is due to the increased shipping costs.

  • Items purchased with a coupon code of 20% off or more are returnable for online credit only.

  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

  • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

  • Damaged products must be reported within 3 days of receiving merchandise or cannot be returned. Items received damaged due to shipping method must be dealt with through the USPS. Standard shipping insurance will be filed and items must be returned within the 10 day USPS requirement or customer forfeits the insurance claim.

The Melted Crayon